We may also collect personal information on you from places such as business directories, public registers and other commercially or publicly available sources e.g. to check or improve the information we hold (like your address) and/or to verify company or business details.
We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so.
We will collect and use your information only where:
If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our products or services.
We may share your information with third parties for the reasons outlined in 'What we collect and use your information for'
These third parties include:
We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our security controls are aligned with good practice standards providing a controlled environment that effectively manages risks to the confidentiality, integrity and availability of your information.
Transmission of information over the internet or by unsecured e-mail is not entirely secure and is done at your own risk. Where you have a password, which enables you to use our services, you are responsible for keeping this password complex, secure and confidential.
We will keep your personal information only where it is necessary to provide you with our products or services while you are a client. We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.
You have several rights in relation to how we use your information. They are:
Right to be informed
Right of access
You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).
Right to request that your personal information is rectified
If your personal information is inaccurate or incomplete, you can request that it is corrected.
Right to request erasure
You can ask for your information to be deleted or removed if there is no compelling reason for us to continue to have it.
Right to restrict processing
You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information but only to ensure we don’t use it in the future for those reasons you have restricted.
Right to data portability
You can ask for a copy of your personal information for your own purposes to use across different services. In certain circumstances, you may move, copy or transfer the personal information we hold to another company in a safe and secure way.
Right to object
You can object to us processing your personal information where it is based on our legitimate interests or for direct marketing.
Before our website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the website may not function fully or as intended.
Our website may place the following cookies:
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-payment services.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete cookies at any time; however, you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business.
We may also disclose data to a prospective purchaser of our business or any part of it. In all instances, we will take all necessary steps to ensure your privacy is protected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
If you are entitled to a refund, we agree to process the refund to the credit or debit card which made the payment within 7 days from our agreement to refund.
We are regulated by the Solicitors Regulation Authority (No. 623098) in respect of how we deal with any refund and/or cancellation requests.
If you need any assistance with a payment or if a payment has been made by mistake, please telephone 01489 864 100 and speak to our accounts department.